A workflow agent is an automated step that moves a piece of work forward — pulling a document from an inbox, entering it into a system, checking it against a rule, routing it to the right person. Each agent has a defined job and a defined point where it hands off to a human when the answer is not obvious.
The symptoms it addresses
- Work stalls between systems because a person has to copy it across by hand.
- Routine requests wait in a queue behind the ones that actually need thought.
- Staff spend their day being the glue between tools that do not talk to each other.
What we deliver
- Named agents, each responsible for one repeatable step, running on your schedule or on a trigger.
- Clear handoff rules: what the agent does on its own, and what it escalates for review.
- A log of every action an agent takes, so nothing happens that you cannot trace.
Where a human stays in the loop
Agents carry the repeatable path. The moment a case is ambiguous — a mismatch, a missing field, an exception to the rule — it goes to a person, with the context already assembled. Your team spends its time on the decisions, not the retyping.